This Refund Policy outlines the terms and conditions under which refunds may be issued to customers using the Localitise website or mobile application.
1. Eligibility for Refunds
Refunds may be requested by customers under the following circumstances:
Non-Delivery: If the order was not delivered.
Late Delivery: If the order was not delivered within the expected time frame.
Quality Issues: If the delivered order does not meet the quality standards expected by the customer.
2. Refund Process
Upon receiving a refund request, Localitise will initiate an investigation. This process includes contacting both the customer and the responsible business partner (restaurant or store) involved in the order. During the investigation, Localitise may gather details about the order, delivery, and quality to determine the validity of the refund request.
If the refund request is deemed justified, Localitise will credit the refund amount to the customer’s Personal Wallet on the platform, allowing it to be used for future orders.
3. Exceptions
In cases where the customer specifically requests a refund to the original payment method used for the order, such as a credit or debit card, or as a cash refund (where applicable), Localitise will accommodate this preference.
4. Contact and Support
For any questions or to request a refund, customers are encouraged to contact Localitise's Customer Support team through the support options available on the platform.
